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Rental Terms and Conditions

Thank you for choosing to rent with HELGA-DESIGN. Our rental service allows you to enjoy exquisite silk scarves and handcrafted jewelry on a short-term basis. By placing a rental order on our website, you agree to the following terms and conditions:


Coverage and Eligibility

  • At the moment rental services are available exclusively within Singapore.
  • Customers must be at least 18 years old to place a rental order.


Hygiene & Cleaning

  • All items are professionally cleaned and inspected before each rental.
  • Please do not attempt to wash or clean the product yourself.


Product Care & Responsibility

  • Kindly inspect the items immediately when you receive them and inform us of any issues.
  • Please handle our items with care. Silk and beaded pieces are delicate and should not be exposed to water, perfumes, makeup, or excessive friction.
  • You are responsible for any loss, damage, or irreversible staining that occurs during the rental period. We recognize that slight natural wear and tear is possible during use. 


Rental Duration

  • Each rental period is a multiple of one week or 7 calendar days (corresponds to 1 unit/week in product quantity), beginning on the date the item is delivered to your provided address.
  • Please indicate the requested number of weeks in the product quantity field, or contact customer support for long rental periods.


Return Policy

  • Return instructions will be provided in your confirmation email. You may return via: courier pickup arranged by us, or agree on alternative arrangement with the customer support.
  • A late fee of S$10 per day applies for each item not returned on time, unless explicitly agreed otherwise.


Cancellations & Refunds

  • You may cancel your rental order up to 48 hours before the requested delivery date for a full refund, after dispatch the fee for the rest week rental is non-refundable.
  • Please approach us for any special circumstances and we will make our best effort to accommodate your needs.


Security & Verification

  • We may request identity verification for high-value rentals or first-time renters.
  • We reserve the right to refuse rentals at our discretion.


Customer Support

If you have any questions or issues with your rental, please contact us at: info@helga-design.com